Infoxicación por comunicación interna en WhatsApp y estrés laboral. Caso: docentes de la UAT

Authors

  • Angel Hernández Morales Universidad Autónoma de Tamaulipas
  • Arturo Barrios Puga Universidad Autónoma de Tamaulipas
  • Claudio Ernesto Hernández Morales Universidad Autónoma de Tamaulipas

DOI:

https://doi.org/10.29059/rpcc.20220501-143

Abstract

The use of WhatsApp in organizations facilitates effective internal communication (IC), encourages participation and generates cohesion; however, the ease of producing messages can cause infoxication in work groups and affect work stress. Therefore, the purpose of this research is to analyze the incidence of the main components of infoxication in WhatsApp work groups on the level of work stress. This research is quantitative, descriptive and not experimental. The data were collected through a survey with 10-level Likert scale items, provided online to teachers of the Autonomous University of Tamaulipas (UAT), between August and September 2020, 381 surveys were considered. The data obtained were treated by Factorial Analysis (FA) with VARIMAX rotation. In conclusion, the redundancy of the message by the same and different mass media, the overload of erroneous and incorrect information, the overload of important and relevant information, and the overload of communication, are components of infoxication and significantly affect work stress.

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Published

2022-05-01

Issue

Vol. 13 No. 1 (2022): Vol. 13 Núm. 1(2022): Enero-Junio de 2022

Section

Investigación empírica y análisis teórico

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