Aproximación teórica para la construcción de un modelo de estimación de la satisfacción laboral
DOI:
https://doi.org/10.29059/rpcc.20241122-180Palabras clave:
Satisfacción laboral, imagen corporativa, expectativas, calidad percibida, presiones laborales, compromiso laboralResumen
El objetivo de esta investigación es desarrollar una aproximación teórica para proponer un modelo de estimación de la satisfacción laboral. La estrategia implementada fue la investigación documental, basada en las teorías, modelos e índices de estimación la satisfacción. Los resultados proporcionan bases para presentar un modelo a partir de cinco constructos latentes que explican la satisfacción laboral: imagen corporativa, expectativas, calidad percibida, presiones laborales y compromiso laboral. La relevancia del modelo desarrollado se centra en la presentación de un enfoque integral de estimación que por un lado considera las percepciones ex ante y ex post de los factores tradicionalmente atribuidos a la satisfacción laboral y, por otro lado, integra elementos del entorno de trabajo. Una limitación del estudio se atribuye a encontrarse en la fase de teórica por lo que el modelo deberá ser sometido a prueba empírica.
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